Website Policies
Last reviewed: · Approved by: [Name, Designation], Web Information Manager
1. Copyright Policy
[Option A – Liberal] Material featured on this website may be reproduced free of charge after taking proper permission by sending a mail to us. However, the material has to be reproduced accurately and not used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged. The permission to reproduce this material does not extend to any material identified as the copyright of a third party; authorisation to reproduce such material must be obtained from the copyright holders concerned.
[Option B – Moderate] Material on this website may be reproduced only after obtaining written permission from Bengaluru City Corporations. Reproduced material must be accurate, must not be used in a derogatory manner or misleading context, and the source must be acknowledged.
[Option C – Conservative] Material on this website may not be reproduced, in part or in full, in any form without the prior written permission of Bengaluru City Corporations.
2. Hyperlinking Policy
Links to external websites/portals
At many places on this website you will find links to other websites/portals. These links have been placed for your convenience. Bengaluru City Corporations is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them. Mere presence of a link or its listing on this website should not be assumed as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over the availability of linked pages. You will be alerted before you leave this website for an external (non-government) website.
Links to this website from other websites
We do not object to you linking directly to the information that is hosted on this website and no prior permission is required. However, we would like you to inform us about any links provided to this website so that you can be informed of any changes or updates therein. We do not permit our pages to be loaded into frames on your site; the pages must load into a newly opened browser window of the user.
3. Privacy Policy
This website does not automatically capture any specific personal information from you (such as name, phone number or e-mail address) that allows us to identify you individually. If you are asked to provide personal information, you will be informed of the particular purpose for which it is collected, and adequate security measures will be taken to protect it, in accordance with the Digital Personal Data Protection Act, 2023.
We do not sell or share any personally identifiable information volunteered on this website with any third party (public or private). Information provided to this website will be protected from loss, misuse, unauthorised access or disclosure, alteration or destruction, and will be stored on servers located in India.
We gather certain information about users, such as Internet Protocol (IP) address, domain name, browser type, operating system, date and time of visit and pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
Cookies
A cookie is a small piece of data that a website sends to your browser. We use:
- Essential / session cookies – needed for the website to work (for example, remembering your language, accessibility and cookie choices). Session cookies are deleted when you close the browser.
- Analytics cookies – only if you accept them in the cookie banner, to count visits anonymously and improve the website.
- [Functional / social media cookies] – only with your consent.
You can accept, reject or change your choices at any time using Cookie Settings. Rejecting non-essential cookies does not affect your use of this website.
Grievance / data-protection contact: [Name, Designation, e-mail, phone].
4. Terms & Conditions
This website is designed, developed and maintained by [agency] for Bengaluru City Corporations, Government of India. Though all efforts have been made to ensure the accuracy and currency of the content, it should not be construed as a statement of law or used for any legal purposes. In case of any ambiguity or doubt, users are advised to verify with the Department and/or other source(s) and obtain appropriate professional advice.
Under no circumstances will Bengaluru City Corporations be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website.
These terms and conditions shall be governed by and construed in accordance with Indian laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of [New Delhi / State].
Information posted on this website could include hypertext links or pointers to information created and maintained by non-government/private organisations. Bengaluru City Corporations provides these links solely for your information and convenience; when you select such a link you are leaving this website and are subject to the privacy and security policies of the owners of that website.
5. Accessibility Statement
We are committed to ensuring that this website is accessible to all users irrespective of device, technology or ability, in line with the Guidelines for Indian Government Websites and Apps (GIGW 3.0), WCAG 2.1 Level AA and the Rights of Persons with Disabilities Act, 2016. The website can be used with screen readers such as NVDA and JAWS, and offers text resizing, high contrast and a skip-to-content link.
If you face any problem accessing any content, please contact [Name, e-mail, phone]. Known limitations: [list, with target dates].
6. Disclaimer
Content on this website is published and managed by Bengaluru City Corporations. For any query regarding this website, please contact the Web Information Manager: [Name, Designation, e-mail, phone].
7. Content Contribution, Moderation & Approval Policy (CMAP)
Content is contributed by designated officers of each division, moderated and approved before publishing through the CMS workflow (DBIM A.5.6 requires at least two levels).
| Role | Responsibility | Nominated officer |
|---|---|---|
| Contributor | Creates/updates content with title, language, validity, source and metadata | [Division nodal officers] |
| Moderator | Checks accuracy, language, accessibility (alt text, accessible PDF) and GIGW/DBIM conformance | [Name/Designation] |
| Approver | Approves publication (for a 2-tier set-up the Moderator also approves) | [Name/Designation] |
Content free of offensive/discriminatory language (GIGW 5.4.5); CMS keeps an audit trail of every change.
8. Content Archival Policy (CAP)
| Content type | Entry policy | Online till / exit policy |
|---|---|---|
| Tenders, recruitment notices, announcements | Published with closing/validity date | Moved to Archives automatically after the validity date; retained [x years] |
| News, press releases, events | Published with date | Archived after [x months] |
| Schemes, forms | Published with validity | Archived when withdrawn; expunged after [x years] |
| Acts, rules, policies, reports | Published on notification | Retained permanently; superseded versions archived with date |
9. Content Review Policy (CRP)
| Section | Review periodicity | Reviewed by |
|---|---|---|
| Homepage | [Daily] | [Moderator] |
| News, announcements | Daily | [Moderator] |
| Who's who, contact details | As and when required / [monthly] | [Admin division] |
| Schemes, services, forms | [Monthly] | [Division] |
| Acts, rules, policies | [Yearly] | [Legal cell] |
| Circulars, notifications | No review required (archived per CAP) | – |
10. Website Monitoring Plan
- Performance and availability: uptime monitoring every [5 minutes]; page load and server response reviewed [weekly].
- Functional defects and broken links: automated link and form check [weekly] (e.g. this GIGW-DBIM Auditor, W3C Link Checker); fixed within [x working days].
- Quality: spelling/metadata checks [monthly]; accessibility re-test (axe, Sugamya Web, NVDA) after every release.
- Feedback: feedback acknowledged within [x days] and resolved within [y days]; monthly report to WIM.
- Security: log review per the Security Policy; re-audit after every change to code.
11. Contingency Management Plan
- Defacement / compromise: site taken offline or switched to a static maintenance page within [x minutes]; restored from clean backup; incident reported to NIC-CERT (incident@nic-cert.nic.in) and CERT-In (incident@cert-in.org.in, 1800-11-4949).
- Data corruption: daily backups kept off-site in India; restoration tested [quarterly].
- Hardware/hosting failure: Disaster Recovery site at [location]; RTO [x hours], RPO [y hours]; DR drill at least once a year.
- Natural disasters: as per the hosting provider's BCP/DR arrangements.
| Role | Name | Phone | |
|---|---|---|---|
| Web Information Manager | [ ] | [ ] | [ ] |
| Technical / hosting contact | [ ] | [ ] | [ ] |
| Security contact (CISO) | [ ] | [ ] | [ ] |
12. Security Policy
- The website is security-audited by NIC/STQC/a CERT-In empanelled auditor before hosting and after every modification; audit clearance certificate valid till [date].
- Hosted in India in a secured data centre with firewall, IDS/IPS and Web Application Firewall; servers hardened and patched; VA/PT [periodicity].
- HTTPS enforced with TLS 1.2+ and HSTS; SFTP only for file transfer; admin/CMS access restricted by IP/VPN with multi-factor authentication.
- Separate development, staging and production environments; changes through a change-control process.
- Role-based access with least privilege; passwords changed every [90 days]; shared accounts not permitted; access list reviewed [quarterly].
- Logs of ICT infrastructure retained for 180 days (CERT-In directions) and reviewed [weekly].