BBMP Property Tax System

Refund and Cancellation Policy

Bengaluru City Corporations Property Tax Online Payment Services

This Refund and Cancellation Policy outlines the terms applicable to online payments made towards Property Tax through the official portal https://bbmptax.karnataka.gov.in/

By making an online payment through this portal, the taxpayer acknowledges and agrees to the following terms:

1. Nature of Service

*	The Bengaluru City Corporation's Property Tax payment system is a Governmentto-Citizen (G2C) service designed to facilitate digital payment of property tax dues within its limits.
*	Payments once made are treated as final and non-cancellable, as the transaction pertains to statutory dues owed to the municipal authority.

2. Cancellation Policy

*	Once a payment is successfully made and a transaction ID or receipt number is generated, no cancellation or chargeback request shall be entertained.
*	Taxpayers are advised to verify all details, such as Property ID (PID/SAS ID), assessment year, amount, and property ownership, before initiating payment.
*	City Corporation shall not be held responsible for payments made against incorrect or invalid property accounts entered by the taxpayer.

3. Refund Policy

Refunds will be applicable only under the following specific circumstances:

a) Failed Transactions:

*	If the transaction fails due to a network or technical error but the amount is debited from the taxpayer’s account, the same shall be automatically refunded by the respective bank/payment gateway/ Payment platforms within the days specified as per their policy.
*	City Corporation does not control or influence the refund timelines of banks or payment gateways.

b) Duplicate Payments:

*	In case of double or multiple payments for the same property and same assessment year, taxpayers may request a refund or adjustment.
*	The taxpayer must submit a written request to the jurisdictional Revenue office or raise a ticket at https://bbmptax.karnataka.gov.in/Forms/grievancesreq.aspx with valid proof (transaction references, bank statement, and receipt copy).
*	After verification and reconciliation, the refund will be processed or adjusted against future property tax dues, as per City Corporation’s approval and financial procedures.

c) Excess Payment Due to System or Clerical Error:

*	If an excess payment arises due to system or clerical error, and upon the representation to the jurisdictional Revenue office, it will be verified by the City Corporation, and the excess amount, if any, will be refunded or adjusted after due internal validation and audit approval.

4. Refund Timelines

*	Approved refunds will typically be processed within 30-45 working days from the date of approval by City Corporation’s Finance Department/ Reconciliation team.
*	Refunds shall be made only to the original payment source/account used for the transaction. No cash refunds will be made.

5. Responsibility and Liability

*	City Corporation shall not be responsible for any delays caused by intermediary banks, payment gateways, or network issues beyond its control.
*	City Corporation does not charge or retain any additional service fees other than the applicable statutory tax amount; however, bank or gateway charges (if any) are non-refundable.

6. Dispute Resolution

*	Any disputes related to payment, refund, or transaction reconciliation must be raised within 30 days of the transaction date to https://bbmptax.karnataka.gov.in/Forms/grievancesreq.aspx or in writing to the jurisdictional Revenue office concerned with relevant proof of payment.

Refund and Cancellation Policy

Bengaluru City Corporations Property Tax Online Payment Services

Dates to Remember

Head Office

Business Hours